Privacy Policy

Kotov Projects LLC ("Kotov Projects," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a request, contact us, or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Property address or project location
• Details about your painting or home improvement project
• Any information you provide in forms, chat, Facebook lead forms, text messages, or phone calls

We may also collect technical and usage information automatically, such as IP address, browser type, device information, pages viewed, referral source, and general website activity.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Provide estimates and schedule services
• Send customer care and follow-up communications
• Improve our website, services, and customer experience
• Maintain records and comply with legal obligations
• Prevent fraud, misuse, or unauthorized activity

3. SMS Communications

If you provide your phone number and consent to receive text messages, we may send you customer care and follow-up SMS messages related to your inquiry, estimate request, scheduling, or requested services.

Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time and HELP for assistance.

4. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve functionality, and measure the effectiveness of our marketing and communications.

5. Third-Party Services

We may use third-party providers and platforms, including CRM systems, communication tools, form tools, advertising platforms, analytics services, and website hosting providers, to support our business operations. These providers may process information on our behalf as needed to perform their services.

6. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers, contractors, business partners, or legal authorities when reasonably necessary to operate our business, deliver services, or comply with legal requirements.

7. Data Retention

We retain information for as long as reasonably necessary for business, legal, operational, and recordkeeping purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

9. Your Choices

You may contact us to request updates or corrections to your information. You may also opt out of certain communications, including SMS, by following the unsubscribe instructions in those messages.

10. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

12. Contact Information